Under Data Protection legislation, Loughborough Town Hall is required to let you know what we will do with your personal information. This notice sets out the general principles of how we will manage your data, however as set out below, specific information about what information we collect will be set out in separate forms or notices when you are accessing a service whether it be for the box office, Room hire and Events or Gallery.
Personal data means information from which a specific person can be identified. This might be your name, date of birth, address, email address and telephone number.
For more information about the Data Protection Act, you can view the website of the Information Commissioner’s Office –
| Who will be responsible for your personal data? | The Data Controller - (person who collects and uses your personal data) is Charnwood Borough Council. |
| Who looks after Data Protection at the Council? | The Council has a Data Protection and Information Security Officer who oversees that the Data Protection Act is adhered to. |
| Why do you need my personal information? | We need to process personal information for lots of different reasons. For example, we may have a legal obligation to process the information, or we have a contract with you or you have consented to give it. When booking at Loughborough Town Hall, there can be a significant time difference between booking a ticket and seeing a performance, so we need to retain information to inform you of performance changes and cancellations. You can choose to not leave your details if you wish, but may miss being contacted. |
| How can I alter my preferences? | You can choose to update your contact preferences: |
| What personal data about me will the Data Controller get? | This will vary depending on what service is asking for your data. |
| Will my data be given to anyone else? |
Loughborough Town hall box office input data onto our system Spektrix. Spektrix keep all information electronically and secure within the UK. |
| What are my rights under the Data Protection Act? |
• The right to be informed. • The right of access. • The right to rectification • The right to erasure • The right to restrict processing • The right to data portability • The right to object • Rights related to automated decision making, including profiling Details about what these rights mean and how you can assert your rights, please see our Rights our guide |
| What if I have a complaint about the way my information has been treated? | You can complain to the Information Commissioner’s Office (ICO) if you have any concerns about how your information has been gathered or used, or if you do not think your rights (as outlined above) have been dealt with properly. |
