Booking Info

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Are you ready to book your tickets? Please read through the following notes to familiarise yourself with how things are done at LTH.

Tickets may be booked online, over the phone or in person at our Box Office.

The Box Office is open Monday – Saturday, 9am – 5:30pm or half an hour before the start time of the show you are coming to see.

You can also use our secure online booking service.

Internet Bookings

Tickets can be booked online until the morning of the performance, after this time tickets can be purchased through the Town Hall Box Office or at the door, availability permitting.

Please be aware that our internet booking system will allocate the best available seat. If you would like to choose a specific seat, please discuss your seating requirements with us, the Box Office staff are on hand to advise (see above for opening times).

Seat rows and numbers are allocated for pre-selected reserved seating only.

For events such as Comedy Clubs and Literature at Lunchtime seating is unreserved, and in these cases customers may sit where they like according to availability. Therefore tickets will not display a seat number, and seats are allocated on a first come first served basis.

Seating Plan B

Seating

Please take a look at our seating plan for the Main Hall. This is the most common configuration although for technical reasons, it may alter slightly.

Seating plans (PDF Document, 0.1 Mb)

Payment

Payment can be made by cash or cheque at the Box Office. We also accept most major credit/debit cards (excluding American Express) at the Box Office or online.

Fees and Charges

Booking Fee

As from 1st August 2010 a £1 booking fee will be applied to all ticket transactions (per transaction NOT per ticket), regardless of payment method. The £1 fee is anticipated to cover most of the associated booking costs incurred by LTH to enable the venue to continue to offer a quality and affordable programme.

Internet Fee

A £2.50 fee (per transaction NOT per ticket) is applied to all internet bookings. This fee includes the booking fee (as above) and other associated online booking costs incurred by LTH.

Postal Option

All customers will have the option to have their purchased tickets posted to them. There is a 50p charge for this service.

Terms and Conditions

Before purchasing tickets it is recommended that you read through the following Terms and Conditions.

Concessions

Some of our shows offer concessionary ticket prices, some of which include:

  • Children: 16 years and under, unless stated otherwise
  • Students: Valid NUS card identification must be shown
  • Senior citizens: 60 years or over
  • All registered disabled and wheelchair users
  • Receiving benefits: Valid identification must be shown
  • Wild Card holders: Wild Cards must be shown
  • Babies: We welcome families at LTH, though some events are not considered suitable for young children and babies. Where no child concession is offered, the full admission price will be charged for babies. For the Pantomime, all babies will be charged at the Child Price. Please ensure that all babies have a valid ticket prior to the performance otherwise entry will not be permitted
  • Groups: For selected shows, buy 10 tickets and receive the eleventh free. Please check with the Box Office for availability

If you wish to purchase more than 9 tickets please contact the Box Office.

NEW Disability Access Essential Companion Scheme

If you cannot attend our venue without assistance, join our Essential Companion Scheme. Only members of this scheme will qualify for a free ticket so that they can bring a helper at no additional cost on their visit to the venue. Full details of the qualification criteria and an application form will be available from this site by early August 2011.

Reservations

Reservations will be held for 3 days and if not confirmed, will be resold.

Returns, Refunds & Exchanges

We recommend that you check all of the ticket information thoroughly prior to making a purchase. All purchases are final, non-refundable, with no exchanges or returns. This policy also applies to tickets purchased from LTH for shows/events at other venues.

Age Advisory

Please note: where a suitable age is stipulated, the show may contain themes and language not suitable for persons aged below the recommendation. Children attend at parental discretion.

Local Groups

LTH plays host to various outstanding Local Amateur Groups including:

The LTH Box Office understands just how popular these groups are and we are proud to have them stage many of their shows here. These groups are not based at LTH and so the venue is not responsible for their pricing structures. If you have a query, or if you are looking to join one of the groups, we recommend that you contact them directly.

Photographs

Working in partnership with the Premier Inn Loughborough