Booking Info

Are you ready to book your tickets? Please read through the following notes to familiarise yourself with how things are done at LTH.

Tickets may be booked online, over the phone or in person at our Box Office.

The Box Office is open Monday – Saturday, 9am – 5pm or half an hour before the start time of the show you are coming to see.

You can also use our secure online booking service.

Internet Bookings

Loughborough Town Hall has introduced a new ticketing system which will considerably improve your experience when making purchases at the venue.

Secure Site

Using the latest technology, you can be confident that buying a ticket through our website is completely secure.

Seating - Select Your Own Seat

Choose your own seat for a performance and using the 'view option', see what the stage will look like from your chosen seating area.

Please take a look at our seating plan for the Main Hall. This is the most common configuration although for technical reasons, it may alter slightly.

A PLAN

For events such as Comedy Clubs and Literature at Lunchtime seating is unreserved, and in these cases customers may sit where they like according to availability. Tickets will therefore not display a seat number, and seats are allocated on a first come first served basis.

Special Offer Alert

Our new system will automatically provide you with information about reduced prices and other special offers making sure you get the best value for your money.

Shopping Basket Feature

Multi-buy for several shows in one single transaction.

Online Customer Account

When you first make a purchase through our new ticketing system you will be asked to set up a customer account. This is a simple process and once you have created your account our system will hold your password protected information, which you can access at any time. Simply use the Account Log-in button feature on the home page of our website. Once you have created your account, there will be no need to re-input your information when making future purchases.

Need Help?

If you have a problem with accessing or using our new online ticketing system, our Box Office staff are happy to give you advice or, on appointment, a personalised demonstration of the system and help you to set up your account.

Fees and Charges

Payment can be made by cash or cheque at the Box Office, please make cheques payable to Charnwood Borough Council. We also accept most major credit/debit cards (excluding American Express) at the Box Office or online.

Booking Fee

The booking fee policy at Loughborough Town Hall has changed. Please note that from the Autumn 2014 season onwards on selected shows a £1 per ticket fee is included in the advertised price.

This charge is anticipated to cover most of the associated booking costs incurred by LTH to enable the venue to continue to offer a quality and affordable programme. Thank you for your understanding and continued support.

Postal Option

All customers will have the option to have their purchased tickets posted to them. There is a £1 charge for this service.

Print Your Tickets At Home

Booking online with our new system offers customers the possibility of printing your tickets at home. This will save postage costs and the possibility of lost tickets. Simply follow the instructions during the booking process.

Terms and Conditions

Before purchasing tickets it is recommended that you read through the following Terms and Conditions.

Concessions

Some of our shows offer concessionary ticket prices, some of which include:

  • Children: 16 years and under, unless stated otherwise
  • Students: Valid NUS card identification must be shown
  • Senior citizens: 60 years or over
  • All registered disabled and wheelchair users
  • Unemployed: Valid identification must be shown
  • Love Loughborough card holders
  • Babies: We welcome families at LTH, though some events are not considered suitable for young children and babies. Where no child concession is offered, the full admission price will be charged for babies. For the Pantomime, all babies will be charged at the Child Price. Please ensure that all babies have a valid ticket prior to the performance otherwise entry will not be permitted
  • Groups: For selected shows, buy 10 tickets and receive the 11th free. Please check with the Box Office for availability

Disability Access Essential Companion Scheme

If you cannot attend our venue without assistance, join our Essential Companion Scheme. Only members of this scheme will qualify for a free ticket so that they can bring a helper at no additional cost on their visit to the venue. Full details of the qualification criteria and an application form are available from the Box Office.

Reservations

Reservations will be held for 3 days and if not confirmed, will be resold.

Returns, Refunds & Exchanges

We recommend that you check all of the ticket information thoroughly prior to making a purchase. All purchases are final, non-refundable, with no exchanges or returns. This policy also applies to tickets purchased from LTH for shows/events at other venues.

Tickets are sold subject to the right of the Promoter and/or the Management to make any necessary changes in the performance or event owing to unforeseen or unavoidable circumstances.

Age Advisory

Please note: where a suitable age is stipulated, the show may contain themes and language not suitable for persons aged below the recommendation. Children attend at parental discretion.

Local Groups

LTH plays host to various outstanding Local Amateur Groups including:

The LTH Box Office understands just how popular these groups are and we are proud to have them stage many of their shows here. These groups are not based at LTH and so the venue is not responsible for their pricing structures. If you have a query, or if you are looking to join one of the groups, we recommend that you contact them directly.

Photographs

Loughborough Town Hall January 2017