Under Data Protection legislation, Loughborough Town Hall is required to let you know what we will do with your personal information. This notice sets out the general principles of how we will manage your data, however as set out below, specific information about what information we collect will be set out in separate forms or notices when you are accessing a service whether it be for the box office, Room hire and Events or Gallery.
Personal data means information from which a specific person can be identified. This might be your name, date of birth, address, email address and telephone number.
For more information about the Data Protection Act, you can view the website of the Information Commissioner’s Office – www.ico.org.uk
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The Data Controller – (person who collects and uses your personal data) is Charnwood Borough Council.
Our contact details are:
Charnwood Borough Council
Council Offices
Southfields Road
Loughborough
LE11 2TX
Tel: 01509 634711 Email: [email protected] -
The Council has a Data Protection and Information Security Officer who oversees that the Data Protection Act is adhered to.
They can be contacted by:
Tel: 01509 634711
Email: [email protected]
Or writing to the Council Offices -
We need to process personal information for lots of different reasons. For example, we may have a legal obligation to process the information, or we have a contract with you or you have consented to give it. When booking at Loughborough Town Hall, there can be a significant time difference between booking a ticket and seeing a performance, so we need to retain information to inform you of performance changes and cancellations. You can choose to not leave your details if you wish, but may miss being contacted.
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You can choose to update your contact preferences:
– In person at the Town Hall Box Office
– Online through your account preferences
– Over the phone on 01509 231 914 -
This will vary depending on what service is asking for your data.
Loughborough Town Hall will only gather enough information to allow them to carry out the function that is required, and will only inform you of future and relevant performances if you choose to be added to our mailing list. All messages sent will contain an unsubscribe option.
The specific information required will be set out on the individual forms or will be explained to you.
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Loughborough Town hall box office input data onto our system Spektrix. Spektrix keep all information electronically and secure within the UK.
Your data may be shared if it is necessary in order to deliver a service. We may share your data with other teams at the Council, with partner agencies or organisations.
The Council may also have a legal obligation to share personal data, in accordance with the Data Protection Act.
How long will my data be kept by the Data Controller
The Data Protection Act says that we can only keep personal information for as long as it is necessary.More details about how long we will keep your data is set out in the Council’s retention schedule.
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• The right to be informed.
• The right of access.
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights related to automated decision making, including profiling
Details about what these rights mean and how you can assert your rights, please see our Rights our guide -
You can complain to the Information Commissioner’s Office (ICO) if you have any concerns about how your information has been gathered or used, or if you do not think your rights (as outlined above) have been dealt with properly.
The ICO is the independent supervisory authority in England, and can be contacted by letter to: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or Telephone: 0303 123 1113. Website: www.ico.org.uk